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CX x AI is an invitation-only event that will bring together 25 senior customer experience, customer success, and call center leaders from enterprise companies in the Greater New York City area who will convene with three simple goals in mind:
  • Learn from industry leaders
  • Network with like-minded individuals
  • Enjoy a fine lunch
The format will feature an expert panel followed by roundtable discussion groups to maximize peer-to-peer learning and networking.
Please click on the thumbnails below to view photos from this event.
Artificial Intelligence (AI) is starting to have a major impact on the customer experience. Enterprises who embrace AI to improve customer experience will have a major advantage over their competitors who don’t. AI is helping create rich insights into customer needs while enabling organizations to provide service in a more predictive and intuitive way.
We will focus on sharing best practices and lessons learned on these topics:
  • How are leading organizations adding Natural Language Processes and Machine Learning to transform customer experience?
  • How does conversational commerce enable omnichannel experiences with AI?
  • What are the challenges and opportunities with Virtual Agents?
  • What can be expected with the evolution from human to bot as well as hybrid strategies?
  • What are the future trends including real-time emotional analysis, intelligent assistants, and frictionless payment?
  • What do you do today to manage the AI disruption in the future?


Shane Oren

Shane Oren
RVP of Enterprise Sales Americas
NICE Satmetrix


Nunzio Esposito

Nunzio Esposito
VP, Head of Experience – Hook&Loop

Hilary Hahn

Hilary Hahn
Vice President, Customer Experience Innovation
Sykes Enterprises Inc.

If you have received an invitation and would like to RSVP, or if you would like additional information and to be considered for participation, please email Stephanie Pereira Lima at stephanie.p.lima@bdionline.com. While there is no cost to participate, we require registrants to show up and actively contribute to the conversation.

Tuesday, December 12th, 2017

12:00 pm – 2:00 pm
Gabriel Kreuther
41 W 42nd St, New York, NY 10036

25 customer experience, customer success, and call center leaders from enterprise companies in the Greater New York City area



12:00 PM – 12:30 PM Registration and Networking Lunch
12:30 PM – 1:30 PM Panel Discussion
1:30 PM – 2:00 PM Moderated Roundtable Groups


NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Our flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution. The world’s most forward-thinking companies choose NICE Satmetrix to help them build and manage customer experience programs that deliver bottom-line results. For additional information, please visit their website at www.satmetrix.com.



Business Development Institute (BDI), founded in New York City in 2001, is a strategic B2B event marketing agency that specializes in helping enterprise technology and services companies by producing custom, invitation-only, roadshow events that result in new revenue and thought leadership branding. Accelerate Events are BDI’s exclusive demand generation programs that fill our customer’s sales pipelines with qualified leads while curating unique thought leadership content.

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